Representative research aims to identify the needs and expectations of the citizens regarding public online services. The methodology, analysis of the collected statistical data and interpretation of the results were elaborated by Institut for Public Affairs Bratislava (IVO) in colaboration with ITAPA. The field data collection was carried out by a professional research agency Focus by employing a network of trained interviewers. The data collection was conductred throughout August 2007 on the sample of 1035 respondents.

The research aims to elucidate the following: The level of the informedness of the general population on the public online services; who is and who is not online; what is the user experience and satisfaction with the present state of online public services; what are the forms and means of using these services available to the citizens; what are the main benefits and barriers to their usage at present; what is the level of interest in using public online services and the public’s potential for using these services into the future.