Carmen Raal is a Digital Transformation Adviser at the e-Estonia Briefing Centre, her expertise lies in digitalizing public sector services to enhance public administration and service provision. Her daily job consists of consulting with central and local city governments on ways to integrate innovation into the public sector. Carmen's previous experience working at the Estonian Unemployment Insurance Fund exposed her to the transformative power of digital services that enable human interaction and enhance service quality. Her academic background in political science and her graduate degree in public administration and innovation have equipped her with the knowledge to delve deeper into the intricacies of Estonia's transformation into…