The provision of social services is increasingly challenging due to the growing number of recipients, complex administrative processes, and limited financial resources. Centralized systems, supported by modern information technologies, enable cities to deliver social services more efficiently and with greater precision. By leveraging these systems, municipalities can better monitor individual needs, optimize resource allocation, and assess the effectiveness of the services provided. This presentation will explore the benefits and challenges associated with implementing centralized information systems for social services at the municipal level, including practical examples and outcomes from their application.