Norbert Kouwenhoven is Solutions Team Leader leader for Europe, Middle East and Africa in the area of IBM´s selected Business Solutions : Customs, Borders and Revenue Management. IBM, being a major and global player in this industry, has organized its resources in sectors, where the Public Sector is currently the biggest sector. Customs, Borders and Revenue  Management  is an important part of this industry, with projects and references all over US, AP and EMEA. In this role he is q.q. member of the EMEA GBS Public Sector Board and involved with many major and minor projects in the segment of public/private information value chains. He is responsible for managing and developing all IBM´s consulting work IBM in Customs and Tax  Agencie…