The lecture presents, in an interesting manner, the philosophy of approach of company CSC to the informatization of public administration, which is based on the principle of strict minimization of administrative burden on citizens when solving their regular life situations. It focuses on the consequences of recurrent requirement of submitting applications which are not necessary and which impose a burden mainly on the people in need or ill people. It is so when a public institution knows a citizen's entitlement, however it conditions the payment of social assistance benefit by an application. The lecture names the prerequisites for creation of such new proactive electronic services which, on the one hand, ameliorate the client-oriented approach of a public institution, and, on the other hand, create the long-awaited comfort for citizens. The lecture gives examples of use of the principle mentioned above and names its benefits in particular in the field of social services.