Current requirements of electronic communication ask for use of broad specter of various electronic channels and entry devices. Effectiveness and comfort for the end user has maximum attention. Highly effective tool of electronic communication of a citizen with public administration are intelligent, electronic forms that enable significant independence from communication channels and at the same time decrease the platform support costs of service provider.

Electronic form is the basic tool for exchange of structure data required for public service agenda in an extent of available electronic service. Its part is besides visual presentation also a file of fulfilled norms in accordance with Act on public administration information system standards as well as support of technological integration.

Intelligent electronic form, whose development, integration and use will have no complications in any part of its life cycle but will provide the user comfort opportunity to communicate on proactive level, is the highest effectiveness goal.