The term ‘digital transformation’ is a frequently used phrase across all business sectors, including a growing number of public administrations, and it has almost replaced the term e-Government in many jurisdictions.  In its simplest form, it involves redesigning the web interface with the citizen but experience shows that true digital transformation involves much, much more. It helps deliver a more profound change by touching back-office functions such as procurement, finance, HR and IT and, probably more importantly, if successfully implemented it can radically improve service delivery functions and the citizen’s experience of public services.

This session will explore digital transformation from a practitioner’s perspective. It will help to demystify the term by describing how digital transformation has developed across public administrations in both the United Kingdom and Ireland. Having been a senior civil servant in both administrations and helped drive forward a range of digital transformation initiatives, this keynote will provide insight on some of the pitfalls and outline some of the success factors involved in digital transformation projects.