Jaroslav Hlavačka
After graduation from Mathematical-Physical Faculty of Comenius University – specialization in informatics in 1993 – 1998 in the company Novitech Banská Bystrica, s.r.o in the field of proposal, development and later as a Project Manager for commissioning of tax information system.
Since 1998 he is employed at Tax Directorate of the Slovak Republic in Banská Bystrica where he was in various managerial positions in the Informatics unit. Since 2003 he is fully devoted to management of vast projects in the field of tax information system especially projects of “Interoperability of Tax Information System with EU Systems“, “Building Electronic Online Services eTax“ and recently “Changes of Management of IT Services according to ITIL“
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Implementation of IT services management according to ITIL in Public Administration
The listeners shall at particular examples of ITSM/ITIL introduction in public administration bodies acquire overview of reasons leading to starting those projects and what principled steps shall be taken within the projects from the primary analysis through implementation up to continual improvement of processes. The presentation is aimed at causing listeners to understand what means ITSM and ITIL in order to clarify the most important benefits which the implementation of processes according to ITIL brings to the organization. At the end they will learn in which phases and in which time horizons individual objectives of project of implementation of processes according to ITSM/ITIL are fulfilled. The listeners shall learn what is the task of itSMF Slovensko in this sphere.
