Paul Waller
Paul Waller is a Visiting Research Fellow at Brunel University, London, where he is pursuing research interests in e-Government, e-Participation, ICT-enabled social innovation and public value investment appraisal methodology. Formerly he was a UK Cabinet Office senior civil servant at the centre of policy and strategy development and delivery in e-Government. Previously he developed and directed implementation of the Government’s ICT Capability Strategy. He led e-Government work for the UK Presidency of the EU, including the development of European policy, and hosting the Manchester ‘Transforming Public Services’ ministerial conference. He was also head of IT Management in the Department of Transport, led the Government's Year 2000 policy, and led work on e-Democracy. He was Director of Business Operations for the e-Government Unit in the Cabinet Office. He has presented on innovation, e-government, e-inclusion and e-democracy at numerous top-level EU and international conferences.
Sign in to ITAPA Health&Care 2025
-
Whatever happened to inclusive eGovernment
“Inclusive eGovernment” was a major feature of the 2005 EU Ministerial Declaration on eGovernment, and the Commission Communication and action plan that followed it. It focused on the use of ICT in public services to address the problems of socially excluded groups, but usually got confused with eInclusion or Accessibility. Nevertheless, the Commission ran with its work programme, working closely with a UK five-year programme dedicated to the topic. Much was learned, but the work was clearly ahead of mainstream thinking on ICT in public administration. However, while the language has changed, the mainstream is catching up. Paul Waller’s talk will trace the development of this area of work, highlighting the lessons learned, the practical achievements, and where we are today.
